Shipping policy

Shipping Policy

Last updated: September 2026

Thank you for shopping with NEW FINERY. We're committed to getting your order to you as quickly and carefully as possible.

Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the following business day.

New Zealand Shipping

  • Standard Shipping — 2–5 business days | NZD $5.00
  • Free Standard Shipping — on orders over NZD $90.00
  • Express Shipping — 1–2 business days | NZD $9.00

Australia Shipping

  • Standard International Shipping — 5–10 business days | NZD $15.00
  • Express International Shipping — 3–5 business days | NZD $25.00
  • Free Standard Shipping — on orders over NZD $130.00

Delivery times are estimates and may vary due to customs processing or carrier delays.

Customs & Duties (Australia)

International orders may be subject to customs duties and taxes upon arrival. These charges are the responsibility of the customer and are not included in your order total. Please check with your local customs office for further information.

Order Tracking

Once your order has been dispatched, you'll receive a confirmation email with your tracking details.

Lost or Damaged Orders

If your order arrives damaged or goes missing in transit, please contact us at info@newfinerystudio.com within 7 days of the expected delivery date and we'll make it right.

Contact Us

For any shipping enquiries, reach us at info@newfinerystudio.com or through our contact page.